November 2024

Cloud Based Migration of Policy and Claims Management Systems

A Fortune 500 global insurance provider embarked on a transformative journey to modernize its policy and claims management systems. The insurer transitioned from multiple legacy systems to Salesforce Service Cloud, implementing a phased approach to ensure seamless business operations. By customizing Salesforce Service Cloud, they developed integrated modules for policy administration, claims management, billing, payments, and reporting tailored to the insurance lifecycle. This migration streamlined operations, reduced costs, and enhanced service delivery across diverse geographies.

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Embracing Digital Transformation and AI to redefine Delivery Processes

overview As organizations adapt to rapid digital advancements, AI and hybrid work models are transforming how businesses operate. In this edition of Leadership Lens, we sit down with Kirupakaran Ramkumar, Delivery Head, Healthcare BU at Infinite, to explore how these advancements are shaping the future of delivery models and workforce management.Q: How has digital transformation

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