Transforming Consumer Banking with customers at the center
Customer Experience. Digital. Resilience.
Overview
Our integrated domain, design and digital capabilities putting the banking customers at the center of everything enables consumer banking to capitalize on opportunities for growth and innovation in a rapidly evolving business landscape. By combining deep industry knowledge with next generation technology solutions, we empower banks to stay competitive, drive operational excellence, remain resilient and deliver superior experience and value to their customers.
We enable our customers with their Customer-Centric Digital Transformation Initiatives, Core Modernizations, AI-Led Next-Generation Hyper-Personalization Initiatives.
Transforming Consumer Banking with Infinite Capabilities
Full-Stack & Front to back, Digital Transformation
Our customer-centric digital transformation approach holistically More
Our customer-centric digital transformation approach holistically modernizes banking processes across the organization. We assist organizations on their digital transformation journey, leveraging the latest technologies and industry best practices.
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Core Modernization and Direct Banking
Infinite enables banks to systematically modernize their
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Infinite enables banks to systematically modernize their existing core platforms. This process includes streamlining complex customizations and upgrading to the latest core banking system versions. This results in modern core banking platforms with open architectures that enable new business models, integrates with ecosystems and adapts to evolving strategies and priorities.
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Omni Channel Experience
Infinite empowers banks to provide a seamless customer
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Infinite empowers banks to provide a seamless customer experience across assisted (branch, contact center) and digital channels (online, mobile). Additionally, our solutions enable real-time cross-channel visibility, allowing customers to make informed banking decisions thereby enhancing overall satisfaction, loyalty, and customer lifetime value.Less
Client Onboarding with AI
Infinite enables banks to leverage AI to transform the clientMore
Infinite enables banks to leverage AI to transform the client onboarding process. This includes leveraging AI for flexible onboarding experiences across channels, real-time progress reporting, and AI-driven risk identification to minimize delays and ensure accuracy.Less
Core Banking Migration to Cloud
Infinite supports banks in migrating their core bankingMore
Infinite supports banks in migrating their core banking and digital platforms to Cloud. Infinite’s experience spans multiple core platforms and public cloud providers including AWS and Microsoft Azure. Infinite has also helped banks in core systems modernization including re-architecting legacy platforms to Cloud Native architectures and building entirely new Cloud platforms.
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Enhancing Customer Experience
Infinite with its end-to-end digital transformation playbookMore
Infinite with its end-to-end digital transformation playbook which covers customer experience design journey, service design, platform engagement, data & personalization, and automated digitized self service operations helps banks build superior customer engagement and relationships. With the use of AI, this has evolved to new channels of engagement including chatbots, copilots as well as hyper personalization.
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Contact center transformation
Infinite helps banking customer experience in the key assisted channelMore
Infinite helps banking customer experience in the key assisted channel of contact center by enabling cloud-based contact center platform transformation. These platforms intelligently route incoming inquiries, offer self-service options that reduce wait times, leverage AI & automation for personalization and responsiveness, and analytics for a deeper understanding of customer interactions thereby enhancing customer experiences while reducing costs.
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AI led hyper-personalization
Infinite empowers its clients by implementing AI-poweredMore
Infinite empowers its clients by implementing AI-powered personalization, which alleviates ‘choice overload’ through relevant product and service recommendations. Additionally, AI automates data analysis, enhancing accuracy and delivering specific actionable insights.Less
Digital Customer Self-service
Infinite assists its clients in enhancing the self-serviceMore
Infinite assists its clients in enhancing the self-service experience for banking customers across digital channels, including mobile apps, online banking, and ATMs. Leveraging AI and data analytics, Infinite personalizes self-service interactions and implements intelligent chatbots capable of answering common queries, guiding users through processes, and troubleshooting issues. Additionally, customers can independently perform essential tasks such as fund transfers, bill payments, account balance inquiries, and card management.Less
Challenges & Solutions
Infinite helps in designing banking customer experience journeys for meaningful, memorable, and frictionless experiences that exceed customer expectations, foster loyalty, and drive business growth. By prioritizing customer-centric strategies and leveraging digital technologies, Infinite helps banks differentiate themselves in competitive markets and build lasting relationships with their customers.
Infinite delivers digital transformation initiatives in banking in a self-funding model where some of the opex savings resulting from the transformation is invested back in the transformation initiatives. This is especially impactful in digital programs that impact Technology and Operations. While this is a great way to create a self-funding “fly wheel” effect, it requires a partner like Infinite to bring all the components of the self-funding model together and deliver the outcomes while ensuring it is self-funded.
Infinite helps clients to create strategic banking platform blueprints and roadmaps, defining their North Star Vision that align technology investments with business OKRs, optimizing operations, enhancing customer satisfaction, and ensuring regulatory compliance.
