About the Company
Background of Business Problem
- The client sought to improve the efficiency and accuracy of billing and payment processes within their loan origination and servicing frameworks.
- Their goal was to create a leading SaaSbased Mortgage Servicing platform aimed at reducing servicing costs, enhancing customer satisfaction, and increasing operational efficiency.
Our Approach & Solution
Infinite proposed solution utilizing advanced technology to transition the mainframe-based borrower portal into a cloud-based, feature-rich, configurable platform.
The integration of microservices and APIs enabled seamless connections with additional applications, empowering users to independently manage payments, escrows, and claims.
A cloud-based data warehouse was created for providing streamlined and instant access to securely prepared data for reporting and business use.
Moreover, intelligent automation has been implemented to ensure smooth and efficient processing of vendor invoice approvals and payments.
A newly created platform automated the comparison and validation of loan origination documents against those in the servicing systems.
Infinite's delivered solution enhanced customer experience, modernized systems, integrated with additional third-party services, and facilitated cloud migration of legacy systems.
Business Outcomes
The innovative solution has led to a reduction in manual labor, heightened operational effectiveness, and better service quality. It has also eradicated data errors, resulting in an improved experience for end-users during the loan origination and servicing stages. Here are some of the key performance metrics:
4M+
active loans processed through the platform.
25%
reduction in servicing cost per loan.
33%
reduction in processing time for delinquency mitigation (Loss Mitigation).
60%
reduction in efforts by the automation of 200+ Business functions.
70%
improvement in business reporting with 100% accuracy.
50%
reduction in time and cost of invoice processing.
98%
automated real time borrower payments and payoffs.
Level AA / ADA Compliance
The entire portal meets ADA certification standards, ensuring accessibility.
Customizable Servicer Branding
Clients have the flexibility to tailor their portal to their preferences. They can modify the color and layout directly from the admin panel, without any code alterations.