About the Company
The client is a leader in the Banking, Financial Services, and Insurance (BFSI) industry, with over $1 billion in revenue and a global team of over 250 employees. Specializing in financial services, the client needed to enhance the quality and reliability of their applications and infrastructure to support the continuous expansion of their offerings.
Business Challenges
The client encountered several challenges related to quality assurance and testing processes. These issues, if not addressed, could have led to operational inefficiencies, potential downtimes, and missed business opportunities. Some of the key challenges included:
- Regression Testing: The need to develop a comprehensive regression test suite to ensure the smooth functioning of applications after changes.
- Kiosk Release Testing: Conducting extensive kiosk release testing and reporting to validate the seamless functioning of customer touchpoints.
- Shift Right Checks: Coverage of client’s operations and enhancing the end user experience with feedback loop established in overall lifecycle.
- Golden Thread Flow: Managing test cases to the Golden Thread (GT) workflow for consistency and traceability.
- On-Call Support: Providing reliable on-call support for immediate resolution of production issues.
- Patch Validation: Verifying IT patches and their successful deployment across the client’s infrastructure.
- UI Testing: Validating bugs in the User Interface (UI) during the UAT (User Acceptance Testing) phase for the upgrades.
- Incident Analysis: Analyzing and validating production incidents to ensure rapid resolution and preventive measures.
- Performance Tooling: Developing performance tools to analyze and improve system response times.
- Continuous Testing: Automated Critical flow validations to ensure integrity in business operations and ensure comprehensive coverage.
Solutions Provided
To overcome these challenges, Infinite delivered a full suite of Quality Assurance (QA) and testing services. These solutions ensured that the client’s applications were thoroughly tested, resilient, and reliable for both customers and internal users. The key solutions implemented included:
Regression Test Suite Development
- Conducting research on existing test cases in Testrail and identifying potential regression test cases to ensure that all functionalities were thoroughly tested post-implementation.
Overall Test Strategy
- Designing and implementing a robust overall test strategy that covered both functional and non-functional testing.
Golden Thread Flow Mapping
- Collaborating with Subject Matter Experts (SMEs) to develop comprehensive GT C2D and C2V flow diagrams, ensuring that test cases were mapped to every step in the GT workflow.
Production Monitoring
- Monitoring production servers and applications to ensure uninterrupted service and immediate response to potential issues.
Patch Validation Coordination
- Coordinating with the IT patch and QA teams to validate the latest patches and ensure their smooth deployment across all systems.
Test Environment Management
- Regularly refreshing the test environment to ensure accurate and effective testing.
Backend Validation
- Validating backend tables, procedures, and jobs to ensure data integrity and correct system operations.
End-to-End System Workflow Analysis
- Conducting end-to-end analysis of system workflows to identify potential bottlenecks and areas for improvement.
Key Benefits
The solutions provided by Infinite delivered significant benefits to the client, enabling them to streamline their QA processes and ensure greater system reliability. Key benefits included:
Managed Quality Engineering (QE)
- Comprehensive QE services were managed across functional, end-to-end, and regression efforts, allowing for thorough testing across multiple systems over two quarters.
Improved Monitoring
- Monitoring actual versus projected QE activities helped the client meet deadlines while maintaining high quality.
On-Call Support
- Provided immediate oncall support to the client’s core team, reducing downtime and improving response times to production issues.
Automation Proof of Concepts (POCs)
- Introduced and tested automation POCs to reduce manual testing and improve overall QA efficiency.
Performance Tooling
- The development of performance tools allowed the client to more accurately gauge transaction response times, which significantly reduced manual effort and improved efficiency.
Golden Thread Operations
- Effective mapping of test cases around Golden Thread (GT) operations helped the client better organize their testing efforts, leading to faster identification and resolution of issues.
Conclusion
By delivering a comprehensive suite of Quality Assurance services, Infinite helped the client achieve a robust and reliable testing framework, ensuring the smooth functioning of key financial applications. The collaboration resulted in significant improvements in system performance, testing accuracy, and operational efficiency. With a focus on automation, production monitoring, and performance testing, the client is now better equipped to manage their growing technology landscape while providing a seamless user experience for both internal teams and customers.