Redefining customer experience excellence with Salesforce
Overview
Customers are at the center of everything you do. Their expectations are skyrocketing, and meeting these expectations requires thoughtful integration of people, tools, and processes – resulting in a 360-degree view of the client through a single pane of glass. That’s where Infinite and Salesforce come in.
As a Salesforce partner, Infinite brings expertise, experience and resources to our clients delivering tailored solutions that optimize business operations and enhance customer engagement.
Infinite offers a comprehensive suite of Salesforce services, ensuring that businesses fully harness the platform’s capabilities to drive growth and enhance customer relationships. With deep domain expertise and a forward-thinking approach, Infinite provides tailored solutions ranging from CRM customization, and integration, to ongoing support and maintenance.
Our commitment to innovation means we are always ahead of the curve, leveraging the latest Salesforce features and best practices. Whether a business is looking to kickstart its Salesforce journey or elevate its existing setup, Infinite stands as a reliable partner, ensuring seamless, efficient, and transformative CRM experiences.
KEY CAPABILITIES
Plan & Design
To create digital transformation roadmaps
Implementation
Accelerate Salesforce deployments to quickly drive business value
Integration
Connecting Salesforce within an optimized enterprise architecture
AI and Data Management
To migrate, cleanse, and prepare data for AI enabled insights
Application Development
To build and deploy customized functionality and maximize Salesforce value
Managed Services
To optimize, monitor and manage your Salesforce environment
SALESFORCE PLATFORM SERVICES
Infinite delivers comprehensive Salesforce management through the integration of DevOps practices, automated testing, and specialized managed services. We champion quick, agile development with a continuous integration and deployment focus. Our commitment to automated testing ensures top-notch system quality, while our managed services oversee every aspect of daily Salesforce tasks, from maintenance to optimization. Infinite navigates the complexities of Salesforce’s Lightning Experience, marrying technical expertise with an in-depth understanding of the Salesforce structure.
Managed Services
Infinite's Managed Service Outsourcing for Salesforce offers businesses specialized expertise to optimize CRM operations without having an internal team. Infinite provides a best-in-class, cost-effective solution with 24x7 support, platform maintenance, and integration capabilities while staying up to date with the latest Salesforce features. Leveraging Infinite's expertise frees up internal resources with a predictable cost structure.
Copado DevSecOps
Infinite offers specialized expertise in integrating Copado with Salesforce, ensuring organizations receive optimal value and seamless setup. Copado DevOps streamlines the Salesforce software development, integrates security from the onset, embedding proactive measures throughout the development process, ensuring both efficiency and security in Salesforce applications. With deep Copado capability, Infinite facilitates faster implementation, adept customization, and efficient navigation through potential challenges.
Copado Robotic Testing
Infinite Salesforce testing services utilize Copado Robotic Testing, a tool designed specifically for Salesforce environments that eliminates traditional scripting. With streamlined, script-less automation for intricate test scenarios, for technical and non-technical personnel. When integrated with the Copado DevOps platform, there is a consistent, efficient Salesforce implementation delivering rapid high-quality releases.
Lightning Experience Migration
Infinite provides services to optimize the Salesforce Lightning Experience. This modern CRM platform with its intuitive interface and advanced features enhances the user experience by streamlining operations and customizable businesses tools. Infinite provides a seamless migration to the Lightning platform. Our specialized team offers tailored customization and integration support that goes beyond the initial migration, emphasizing system optimization to fully harness the Salesforce Lightning Experience.
SALESFORCE CLOUD SERVICES AND SOLUTIONS
Infinite offers a comprehensive range of services tailored to Salesforce’s suite of cloud-based platforms, aiming to streamline operations across various industries.
Harness the Power of Data with Infinite
The digital marketing landscape is evolving, and businesses need to stay ahead of the curve. Infinite, as an implementation partner for Salesforce Marketing Cloud, understands the intricacies of integrating data-driven strategies into your campaigns. We help clients harness their trusted customer data, laying the foundation for tailored campaigns that resonate. With our expertise, you can fuel your creative endeavors with actionable insights, ensuring every marketing move is rooted in a deep understanding of your audience. By tapping into Salesforce’s robust Data Cloud Platform, we set the stage for personalizing every customer interaction, leading to more meaningful engagements.
Unlocking Efficient and Personalized Marketing
Time is of the essence in today’s fast-paced marketing world. Infinite helps clients streamline their campaigns, integrating generative AI to add efficiency to every step of the marketing lifecycle. With tools like Marketing Cloud Personalization, we guide businesses in automating real-time interactions across various channels, from sales to service. This not only enhances productivity but also paves the way for unprecedented 1-to-1 personalization. Leveraging the prowess of Salesforce’s Engagement, Account Engagement, and Loyalty Management products, we assist in crafting bespoke customer journeys, ensuring each touchpoint is optimized for maximum impact and ROI.
Infinite & MuleSoft: Streamlining Your Salesforce Integration
Maximizing Efficiency with Best-in-Class Tools
With Salesforce MuleSoft, the key is not just integration but doing so efficiently. Through Infinite’s strategic implementation, businesses can truly leverage the power of Salesforce Customer 360. We provide the tools and expertise to create connected experiences swiftly, deploying industry-leading connectors and accelerators that can reduce the time taken for Salesforce integrations by up to threefold. Our methods simplify back-office integration, effortlessly connecting Salesforce Sales Cloud and Service Cloud with your ERP, POS, and even legacy systems. Furthermore, as we look ahead, our focus remains on creating a resilient, scalable architecture, ensuring your Salesforce integrations remain adaptable to future innovations.
Infinite & Salesforce Data Cloud: Simplifying Data Management and AI Integration
In today’s digital landscape, data is the heart of customer-centric operations. Infinite, expertise with Salesforce Data Cloud and Einstein AI, delivers a unified solution to harness your vast swathes of customer data, turning them into actionable insights. Our commitment is not just about pooling data; it’s about refining it for relevance and reliability. By connecting your disparate data streams, we create a consolidated customer graph, which not only unifies the data but also ensures its real-time accessibility across all departments. This coherent data structure facilitates personalized experiences, accurately targeting customers’ needs and preferences without overwhelming them.
Making AI Accessible, Making Decisions Insightful
With the accelerating pace of business, making timely and informed decisions is paramount. Salesforce’s Einstein AI, integrated seamlessly by Infinite, brings the prowess of AI to your fingertips, allowing tailored interactions based on real-time data. What sets our approach apart is the simplification – empowering businesses to harness AI’s capabilities without diving into complex coding. By merging the intelligence of Einstein AI with the data unification of Salesforce Data Cloud, we set the stage for a dynamic, responsive, and highly personalized customer journey. And with the robust foundation of Hyperforce, you can rest assured of the scalability, security, and compliance of your operations as you grow.
Infinite & Salesforce Health Cloud: Enhancing Healthcare Operations
Remote patient monitoring (RPM) is at the forefront of digital healthcare. From helping ensure the consistent delivery of quality post-acute care and reducing the number of hospital readmissions to monitoring patients who can manage their chronic conditions at home, RPM is gaining popularity.
One survey showed 88% of providers have invested or are evaluating investments in RPM technologies to support high-risk chronically ill patients. But it’s not just healthcare organizations and physicians showing interest. According to the Consumer Technology Association, 52% of consumers indicated they would use a connected health device if it was recommended by a physician.
Whether your healthcare enterprise already uses a basic RPM solution or lacks the mobile resources and integrated systems to enable reliable remote data sharing, Infinite can help. We offer a complete remote care management approach that offers continuous monitoring coupled with electronic health record (EHR) integration and secure collaborative communication between patients and physicians.
Infinite offers a comprehensive, integrated and easy-to-use suite of RPM tools that work with existing systems and clinical workflows, or independently.
Wealth Management with Financial Services Cloud
Infinite equips financial advisors with the Wealth Management Lightning app, presenting an all-inclusive customer view. This facilitates personalized and proactive service delivery, allowing advisors to solidify client relationships and extend their business outreach. The emphasis is on enhancing client engagements and optimizing productivity to expand the business footprint.
Learn More About Our Salesforce Financial Services SolutionsNote: Please refer to Banking, Financial Services and Insurance page, Transform tab for more information.
Infinite & Salesforce Media Cloud: A Collaborative Path Forward
In the fast-paced world of media, organizations continually strive for growth, efficiency, and innovation. This is where Infinite, as a Salesforce Media Cloud implementation partner, comes into the picture. Our core emphasis lies in aiding clients to harness the full potential of the platform, aiming for tangible results like maximizing customer lifetime value and refining operational efficiencies. We recognize the significance of an engaged customer base, and with tools at our disposal, we assist businesses in crafting experiences that resonate, from anywhere and at any time. Additionally, the launch of bespoke products and promotional ventures can become more streamlined, ensuring media revenue sees a steady uptick without overburdening resources.
Tools to Enhance Media Engagements
For media businesses, nurturing loyal audiences is paramount. Infinite’s approach to implementing Salesforce Media Cloud revolves around this core idea. Our expertise in Subscriber Lifecycle Management aids businesses in sharpening their strategies for subscriber retention, offering services that are both timely and tailored to audience preferences. On the advertising front, our methodologies optimize the sales process, ensuring that advertising efforts are both efficient and effective across platforms. Media Commerce Management becomes a focal point, providing avenues to unveil new revenue streams while ensuring the consumer experience remains personalized. And with Digital Process Automation, we offer solutions to bolster efficiencies, introducing media-centric workflows that simplify processes without compromising on the outcome.
Crafting Seamless Communications Experiences with Infinite
In the ever-evolving sphere of communications, Infinite use its expertise with Salesforce Communications Cloud to support businesses in their pursuit of operational excellence. Recognizing the need for simplicity and efficiency, we provide avenues to design straightforward digital experiences. Launching new products and services doesn’t have to be complex, and with our combined expertise, we help streamline these launches, always ensuring alignment with established industry benchmarks. Moreover, with the integration of predictive analytics, we offer informed strategies to meaningfully reduce churn, keeping your customers engaged and satisfied.
Unlocking Specialized Features for Tomorrow’s Communications
The communications landscape is filled with unique challenges, but also unprecedented opportunities. Infinite aids businesses in navigating this terrain by harnessing specific features from Salesforce Communications Cloud. We highlight the importance of the Enterprise Product Catalog, offering clients an uncomplicated approach to product management. The Industries CPQ stands ready to assist in diverse order captures, ensuring flexibility and precision. Our insights into B2B and B2C Order Management aim to provide flawless order deliveries, supported by an efficient catalog-driven framework. And as communications demands evolve, our emphasis on Digital Process Automation equips businesses with adaptable workflows and automations, poised to meet future challenges head-on.
Insights & Resources
