Revolutionizing Telecom with AI & Analytics
Overview
Service Offerings
Data Pipeline Development & Automation
Data Integration Services
Data Modeling & Schema Design
Big Data Architecture and Engineering
Data Quality Management
Data Warehousing
Data Security and Compliance Engineering
Cloud Data Platform Migration
Cloud Data Warehousing & Analytics
Cloud Data Lakes
Serverless Data Processing
Cloud-based Data Integration & API Management
Cloud Data Governance and Compliance
Machine Learning & AI Data Platforms
Data Backup, Disaster Recovery, and Business Continuity
Cloud Cost Optimization & Monitoring
Data migration and reconciliation
Advanced AI & Generative Capabilities
Our next-generation AI platform offers:
Custom Conversational AI
Automated Data Processing
Intelligent Agent Assistance
Hyper-Personalized Engagement
Real-Time Decisioning Engines
Low-Code AI Implementation
Key Business Processes
Customer Management
Customer Management
- 360-Degree Customer Profiling
- Customer Acquisition
- Churn Management
- Real-Time Personalization
- Predictive Insights
- Context-Aware Recommendations
Network Operations
Network Operations
- Predictive Maintenance
- SLA Monitoring
- IoT and Edge Analytics
- Self-Healing Networks
- Capacity Analysis
- Energy Efficiency Monitoring
Marketing Analytics
Marketing Analytics
- Campaign Performance Analytics
- Competitive Intelligence
- Hyper-Personalized Campaigns
- ROI Optimization
- Customer Lifetime Value Analysis
- Predictive Market Sentiment
Service and Support
Service and Support
- Service Fulfillment
- Process Automation
- Real-Time Customer Support Tools
- Proactive SLA Management
- Workflow Orchestration
- Dynamic Resource Allocation
Sales and Revenue Management
Sales and Revenue Management
- Predictive Forecasting
- Cross-Sell/Upsell Opportunities
- Intelligent Pricing Models
- Automated Reporting
- Fraud Detection
- Sales Opportunity Insights
Financial Governance
Financial Governance
- Revenue Assurance
- Fraud Detection
- Revenue Leakage Detection
- ESG Metrics Monitoring
- Financial Risk Analysis
- Advanced Forecasting
Infinite's Gen AI Competency
Our Expertise in Gen-AI
- AI Strategy Consulting
- Proof of Concept (PoC) Development
- API Preparation and Annotation
- AI Ethics and Compliance
- Custom Model Integration
- Model Fine-Tuning and Optimization
- Telecom Specific Model Customization: Semi-Autonomous/ Basic Automation/ Basic+ Partial Autonomous/ Network/ Advanced Autonomous Network
Our IP and Accelerators
- SRE Postmortem Management using LLMs
- Unit Test Generation using LLMs
- Automation of Testing Lifecycle using LLMs
- SDLC Automation using LLMs
- Conversational Chatbot Development
Benefits to our Customers
- Cost & Effort Savings: Through technology adoption, right shoring, and labor arbitrage.
- Comprehensive Testing: Enhanced quality assurance with automated frameworks.
- SDLC Automation: Faster development cycles with reduced errors.
- Automated Documentation: Streamline processes for speed and efficiency.
- Test Cycle Optimization: Reduce testing time and improve product reliability.
- Improved Customer Experience: Hyper-personalized solutions and real-time insights.
Applied AI Across the Customer Journey
Personalize Engagement
Anticipate Service
Optimize Operations
Customer value optimization
Strategy optimization
Real-time Next Best Action across all channels
Autonomous, preemptive & proactive service
Voice AI + decisioning for optimized service
Intelligent guidance for agents / customers
Self-optimizing processes & applications
Process AI to predict process outcomes
Low-code, rules-driven process automation
Personalize Engagement
Customer value optimization
Strategy optimization
Real-time Next Best Action across all channels
Anticipate Service
Autonomous, preemptive & proactive service
Voice AI + decisioning for optimized service
Intelligent guidance for agents / customers
Optimize Operations
Self-optimizing processes & applications
Process AI to predict process outcomes
Low-code, rules-driven process automation
- Recommendation engine
- CDP
- NLG
- Additional predictive models
- Workforce optimization
- Additional voice services
- Additional NLP
- Image Recognition
- OCR
- Process Mining
Cross-offering technology​ platform AI capabilities
Decisioning
Predictive analytics​
Event processing​
NLP
Business rules​
Voice & Speech-to-text​
Customer Context
Ethical Bias
Business Rules
Decision Making
Live Data
3rd Party Models
Case Data
